E-commerce manager


We are looking for an E-commerce Manager with skills and potential who must guarantee the perfect functioning of one or more e-commerce managed by Drop (often in the Fashion industry).

Job description 

  • Strategically design the customer experience within the E-Commerce platform as requested by the Customer (platforms to use, content management system (CMS), commercial dimension, etc.) which impact the performance of the E-commerce site
  • Shared management with the customer of all the commercial operations of the E-Commerce site
  • Design a strategic commercial plan together with the customer, defining the budget and sales forecast.
  • Decide together with the customer on the launch of new products or services that meet the needs of the end customers of the E-commerce
  • Support and/or advise in the definition of pricing policies, payments and after-sales services
  • Support and/or provide consultancy in the definition of an activity roadmap (new payment methods, opening new countries and implementation of new features)
  • Collaborate with the Web Marketing Department in the definition and management of strategies such as: SEO, Email Marketing, Google and Facebook agreed or to be recommended to the client
  • Efficiently manage activities together with the customer: sales, promotions, new season, special discounts, product stock and product changes
  • Manage and control changes or technical problems of the E-Commerce site.
  • Manage and control site updates based on customer requests.
  • Supervise that Customer Care work is carried out efficiently and that all commercial strategies, promotional activities and product stock updates are applied.
  • Ensure efficient management with a high level of problem solving of all activities or critical issues that may arise.
  • Analyse the data of the main KPIs of the E-Commerce site together with the Data Science Department (turnover, budget, orders, products, trends, customer behaviour, site views, bestselling products).
  • In the event of a negative trend in e-commerce, foresee corrective and support actions to achieve commercial objectives
  • Hold periodic meetings with the customer to analyse the performance of the e-commerce site
  • Create periodic reports for the customer

We require

  • 1-2 years experience
  • Active and proactive
  • Empathetic, easy-going
  • Goal oriented
  • Analytical and precise
  • Must have leadership
  • Excellent knowledge of English
  • Mastery of technical terminology (AOV, CRO, ROAS, Blueprint, etc…)
  • Answer COMPLETELY the question about CR decay

We offer

Opportunity to work in an advanced, dynamic and stimulating professional context and to make a career in this sector by growing in a high profile environment.

Operational headquarters: Montegranaro

How to apply:
Send CV and cover letter to jobs@drop.it
Position to be evaluated based on skills and experience.