Customer Care Assistant

We are looking for a Customer Care Operator who speaks and writes fluently in English and at least one language among French, Spanish, German, Russian, Chinese.

Job description 

• Provide multilingual assistance via telephone/email to end customers
• Use the Drop CRM system to manage requests (ticket system)
• Interact with colleagues (e-commerce managers, developers, project managers, etc...) in an empathetic and professional manner
• Provide detailed information on the services and products of the managed e-commerce sites
• Supervise the process of purchasing and shipping goods
• Collaborate in resolving any problems in transactions, and in customs and logistics issues

We require

• Excellent knowledge of languages
• Excellent communication and diplomacy skills
• Perfect diction and tone of voice
• Problem solving skills
• Kindness and education
• Extroverted and empathetic character

We offer

Opportunity to work in an advanced, dynamic and stimulating professional context and to make a career in this sector by growing in a high profile environment.

Operational headquarters: Montegranaro

How to apply:
Send CV and cover letter to jobs@drop.it
Position to be evaluated based on skills and experience.