E-commerce Management
He who does not buy and sell, does not go up and down.
Italian proverb
We design, develop and integrate e-commerce made to move the market, to excite, to help companies sell and people buy in mutual respect and mutual satisfaction. We have been in this business for 20 years, with passion.
Emotional e-commerce management
We manage global e-commerce with an omnichannel approach reaching every market thanks to a solid know-how and a structure with offices and facilities in Italy, US, UK, France, Switzerland and China. We can manage e-commerce in full outsourcing or hybrid mode with a set-up that can vary over time supporting the processes of l'internalization. Working with us you will discover that, beyond any contract, there is a professional relationship made of competence, enthusiasm, empathy and passion.
E-commerce team development
Together we can create a team dedicated to your ecommerce with our resources or yours or in collaboration. The goal is to create your e-business and platform to maximize performance and to seize all the opportunities of a constantly changing scenario by giving you full ownership of what is your strategic asset. The best outcome of working with Drop is potential independence.
Enterprise e-commerce platform
We select the platform best suited to your company's characteristics and integrate it with internal and external services. We have implemented B2C, B2B, B2B2C platforms with both cloud and on premise architectures working with the e-commerce leaders in Gartner's Magic Quadrant for Digital Commerce. Drop is an official Adobe Magento partner, but we gladly work with Shopware, Shopify, and any other platform that convinces us related to the goal.
Performance Marketing
The approach to performance marketing investments is strategic and technical, through ROI-oriented planning and budget distribution among the platforms in which we specialize: from Google Ads, to Facebook/Instagram Adv, to remarketing activities that work on the lower end of the conversion funnel and lead generation that contributes to database growth.
Customer care
We run boutiques, so our customer care service is on a ... human level. Forget the call center concept. We manage pre-sales and post-sales, multilingual and multichannel, with a dedicated phone number and e-mail address for each e-commerce managed. We have an advanced helpdesk CRM complete with a ticket system that ensures that requests are dealt with quickly and in a controlled manner with a predefined escalation procedure.
E-commerce team
Every e-commerce project has a technology platform behind it. But not only that. Success depends on people and teamwork. The skills required are heterogeneous, and Drop provides you with not only technology and service, but a team of people who specialize in very specific areas.
Store management
The Store Manager that Drop assigns to each ecommerce store works in tune with your company on defining the growth roadmap, drafting the digital marketing plan, evolving CX (customer experience), performance analysis (BI), and merchandising.
DevOps
Drop developers work in a highly structured environment harmonized by a powerful project management system. They decline in several areas: front end development, back end and integrations, cloud infrastructure management, technical support with SLAs, R&D on proprietary products.
Logistics
We work on your optimal setup from the use of existing promiscuous warehouses to the complete management of a warehouse dedicated to you. We are very keen on omnichannel dynamics as these normally improve the service provided to the consumer and at the same time help maximize sell throughs overall. We work with all couriers as brokers and have several warehouses in Italy and abroad: France, UK, Switzerland, USA, China.
Data science
Drop is at the forefront of business intelligence for online retail. We make use of tools and technologies that provide a complete and clear view of business performance: from campaign ROI to business performance analysis. Big Data typical of e-commerce allows us to extract both instantaneous and highly accurate predictive results. More info here.
Merchant of Record
Drop helps you manage the administrative, tax and legal aspects of e-commerce. We can take care directly of sales, invoicing and collections on your behalf handling any issues associated with this: from crossborder tax issues to specific legal and/or formal requirements (ex: CITES). On the collection side Drop is partnered with Adyen, a leading global gateway.