CHIARA BONI expands in the US with Drop: a warehouse located in United States

In recent months, the new complexities of the international context have highlighted the need for a strategic evolution. In this scenario, improving the customer experience becomes a priority, with the goal of ensuring a service that is increasingly efficient, seamless and tailored to the needs of the U.S. audience.

Our solution? A warehouse managed by Drop located directly in the United States.

A strategic choice that has turned challenges into opportunities. With this new structure, CHIARA BONI optimizes costs, accelerates deliveries, and improves the customer experience.

Why it's beneficial:

• Faster and more cost-effective shipping

• No customs charges for the customer above the “de minimis” threshold

Before:

• Overseas delivery times

• Shipping > $30

• Customs duty risk for customers on orders > $800

After:

• Delivery in 1–3 days

• Costs almost halved

• No customs surprises for the customer

The result? More operational margin, less risk on returns, greater liquidity, and a customer experience truly aligned with American expectations. With direct effects on metrics like customer satisfaction and Net Promoter Score.

As a strategic and technological partner, Drop supported CHIARA BONI at every stage of the project:

• Customs and logistics cost analysis

• Warehousing setup

• Integration between WMS, OMS, and CRM

• Optimization of return flows and domestic shipping

• Support in reducing environmental impact (CO₂ per shipped item)

Opening a warehouse in the USA is not just logistics: it’s a new paradigm for those who truly want to grow in the American market.

CHIARA BONI has chosen to anticipate change, making exports to the United States more sustainable, efficient, and profitable.

What about you? Are you considering how to tackle exports to the USA?
Contact us: we can help you make the right choice at the right time.

get in touch

— 10 July 2025