Roots and Principles
We come from Le Marche, a land between sea, countryside and mountains. A splendid, authentic land, rich in culture and humanity.
This background has taught us to see a world made up of human beings, not just customers. We believe in balance, a kind of harmony between people, numbers and technology. Balance between customer satisfaction, company satisfaction and people satisfaction. We prefer to call ourselves 'people centric' rather than 'customer centric'.
Empathetic rather than self-referential, you will often find us mixing irony (even towards ourselves) and pragmatism.
We are "earthy people", with an informal and direct language, a vector of substance (desirable!) and awareness.
We try to be authentic.
20 years ago we came up with this slogan as a joke: e-business & love! Even today we find it difficult to come up with a better one.
Drop looks forward to innovative models that go beyond the classic pyramid and management approach.
We have read about Holacracy, Self Management, Agile, Scrum, OKR, etc.
A culture is forming at Drop, that of a disciplined horizontal organisation where each person enjoys the freedom to enable commitment and passion, in a climate based on trust and a desirable good mood.
The evolution does not disregard processes and structure, but runs fast towards a structure of teams, committees, sites: micro-units made up of people who do not respond to commands, but are actively involved.
We are moving beyond an organisation based on control, error taboos, hierarchy and roles rigidly linked to skills.
For us at Drop , sustainability is an implicit value that starts with respect for people and ends with the protection of nature and our land. Today we have no rules or certifications in this regard, but we have sensitivity and attention. We are working towards B Corp certification, and we will keep you updated on this.
Our unconscious actions: we encourage the use of pick-up points to reduce emissions from e-commerce deliveries, we limit the use of paper, we reduce air conditioning by exploiting the insulation provided by the rooftop garden, we recycle coffee filters for fertiliser, we insist on xeriscaping the company garden, we have adopted and planted 240 olive trees, and we like the direction we have taken with conference calls, limiting unnecessary travel.
In sustainability we are also people: we are against precariousness and seek lasting professional ties. In our contracts and in our dealings with customers and suppliers, we put honesty, openness and respect before profit.
We offer our customers ethical contracts with reasonable way-outs. We are opposed to "ad nutum" termination clauses imposed by virtue of a dominant position.
Keeping us curious kids
We like the idea of approaching technological innovation through the eyes of a child, with that enthusiasm, that sense of discovery and excitement for exploration.
Our engine is based on curiosity, enthusiasm, exploration, experimentation, acceptance of error as part of the game.
Simple or complex
Complexity is as fascinating as the exercise of simplification is stimulating.
We try to focus on the final result (outcome), trying to overcome the sterile input/output, order/execution dynamic.
We try to stimulate people to develop vision, lateral thinking and solution orientation. Fluid roles that overcome the rigidity of the job description.
We love reasonableness: instead of doctrines and gurus we prefer habits based on reading, mistakes and experience in the field.
Drop develops the first e-commerce on a proprietary platform.
Drop started managing several e-commerce sites and became a true pioneer in the provider scene.
The first omnichannel project designed and managed by Drop dates back more than 10 years. developed by following the workflow that in that case, with that product and that set-up, was the most effective most effective in operational and economic terms.
Drop begins to develop on the Magento platform, achieving integrations and customisations that put
that put Drop at the top of the e-commerce offering in all areas:
scalability, agility, customisation, features.
Today Drop is an official Adobe Magento partner.
Drop becomes the Italian partner of Pimcore, today a leading global PIM/DAM and Digital Experience Platform. global leader.
Participation in the Shanghai E-commerce Expo.
Drop starts researching to acquire specific know-how for accessing the Chinese and Far East markets. Far East market. Over the years, a considerable amount of specific know-how and a network of relationships and partners.
Drop shifts its infrastructure to the Google Cloud platform, thus ensuring maximum power stability and scalability of its offering.
Introduction into the e-commerce ecosystem Drop of Agathea, a marketing automation platform.
With Agathea, Drop strengthens and consolidates its position on the behavioural marketing.
Drop launches the innovative 'Click in Store' platform (aka (Brick&Click) platform, which allows retailers to sell products that are not available in store in a not available in-store using a B2B2C technique.
Drop accelerates growth by launching important partnerships: Jil Sander, Ducati, OAMC release for Supreme
Drop signs a partnership agreement with Poste Italiane for a common value proposition and
becomes a partner of Shopware, the most modern headless e-commerce platform on the market.
On 10 March, it evolves its "agile company" model by implementing total smart working. The office becomes a place that can be used by anyone who likes to live there, it is no longer an obligation.